Overview

Business Service Associate
Circle Business Services - Cheadle
37.5 hours + Permanent 
Salary: Up to £23,400.00 (depending on level of experience, training and qualification) 

Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.

We have an opportunity for a Business Service Associate to join our team of staff.

This is a full time role for 37.5 hours a week.

Applicants should meet the following criteria:

• Strong technology skills to be able to ensure that data is entered, analysed, managed and used accurately and efficiently.This includes financial systems, CRMs and Microsoft Office (especially Microsoft Excel).
• Strong customer service skills, with ability to build and maintain strong relationships
• Good numeracy, literacy and communication skills with ability to problem solve, analyse data and communicate solutions
• Ability to works cooperatively with others to achieve goals and encourages the contribution of all members of a team.
• You are a great communicator with different people at different levels.
• Excellent telephone manner.
• Providing excellent customer service whilst managing a high level of enquiries.

Duties of this role include:

• You are responsible for reducing debt through innovation, whilst building key relationships with both internal and external stakeholders.
• You ensure outstanding debt is settled within terms across a variety of accounts.
• You ensure debt ledger is well maintained, with transactions entered accurately and within SLA
• You investigate complex accounts, analyse common trends and identify solutions to prevent reoccurrence.
• You build relationships with key internal and external stakeholders, including Insurance Companies and NHS Integrated Care Boards.
• You manage a high volume of queries.
• You work across various areas of the Credit Control department.
• You comply with all relevant mandatory training.
• Providing excellent customer service whilst managing a high level of enquiries.
• Resolving queries whilst on the telephone or raising them with the necessary department.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Life insurance
• One paid charity/volunteer day per year
• Extensive rewards and voluntary benefits including blue light card
• Free wellbeing services
• High Value Employee Referral Scheme
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community.

We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy