Overview

The Duchy Hospital in Harrogate is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector

We have an opportunity for a Hotel Services Manager to join their team of staff in the Hotel Services department.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants should meet the following criteria:

• Basic knowledge of MS Excel
• Good Communication skills essential
• Associated qualification in hospitality services
• Maths, English and IT GSCE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems

Duties of this role include:

• The Hotel Services Manager is focused on the provision of the hospitality services within the hospital, ensuring the service provided to patients, visitors, and consultants, is of high quality.  This includes the direct management of the Portering service and Housekeeping service within the hospital.  In addition, the Hotel Services Manager must work with the catering providers, to deliver the highest standards and ensure that costs are managed in line with budgeted agreements, for example, on free issues.
• The Hotel Services Manager plays an active role within the hospital management team, attending required hospital management meetings, and working with departments and key contacts to ensure the hospitality service within the hospital meets expectations.  They also support the Director of Operations in the delivery of the non-clinical objectives for the hospital.
• Supporting and managing the Portering Lead/Porters to ensure the delivery of the Portering service within the hospital, including patient, equipment, and goods (e,g, pharmacy goods) movement, guidance provided to patients, visitors, and families, gas cylinder usage, where appropriate, the security of the facility, and any other relevant Portering duties are delivered effectively

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. 

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. 

We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy