Overview

IT Service Desk Analyst
Fully Remote/Working from Home with occasional travel
37.5 Hours & Permanent
Salary: £23,200.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for an IT Service Desk Analyst to join our team of staff which has become available due to an internal promotion.

This is a Full time role for 37.5 hours a week.

Applicants should meet the following criteria:

• Good (3+ years) experience of working in professional, service-oriented IT team; supporting a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ sites, 4000+ support calls per month)
• Good (3+ years) experience of:
• supporting Windows OS platform, including: Windows 7 & Windows 10
• supporting Microsoft Office 2010 & O365 products
• Basic network troubleshooting
• Active Directory platform, including: User administration, Group administration, Basic login troubleshooting
• Some (1+ years) practical experience of Service Desk toolsets

Duties of this role include:

• Respond promptly to IT end-user incidents, service requests or questions about IT Services working to defined IT SLAs and coordinating with others and/or escalating promptly when necessary.
• Ensure high level of user satisfaction through a professional appearance and a friendly and professional telephone and email writing manner combined with ability to translate information from technical to non-technical language.
• Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy