BMI Bath Clinic is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department, working across both hospitals.
This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.
Applicants should meet the following criteria:
Proven influencing/sales skills
Proficient in MS Outlook, Excel and Word
Excellent command of the English language, both written and verbal
Excellent telephone manner and interpersonal skills
Duties of this role include:
To convert appropriate self-pay enquiries and consultations to self-pay procedures within BMI against pre-agreed targets
To ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
To facilitate necessary access times and information required for patients to convert to procedure
To appropriately influence patients to choose BMI for their procedure