Help Desk Advisor

This vacancy has now expired, and is not accepting any new applications. Please click here for more exciting opportunities within the Circle Health Group.

Location
BMI Business Services - Cheadle
Job Advert

Business Service Advisor / Helpline Advisor / Customer Service Advisor / Inbound Call Centre Agent / Business Services Associate

To quickly apply for this role please email: lee.smith@circlehealthgroup.co.uk

Circle Healthgroup are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for a Customer Service Advisor to join their team of staff in the Credit Control department based in Cheadle, Cheshire.

Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants should meet the following criteria:

  • High volume account experience would be an advantage
  • Knowledge of the health sector would be an advantage but not essential
  • Customer service experience essential

Duties of this role include:

  • As a member of the BMI Business Services (BBS) team you will primarily be responsible for providing a high level of customer service, through taking patient payments, answering patient enquiries and working with other departments to resolve any outstanding queries.
  • Reporting to a member of the Credit Control management team, the Business Services Associate is responsible for liaising with our patients, the raising of queries and processing of payments.
  • Excellent telephone manner and written skills
  • Providing excellent customer service whilst managing a high level of enquiries
  • Resolving queries whilst on the telephone or raising them with the necessary department
  • Ability to work within a fast moving team
  • Adapt well to change

Salary & Benefits:

Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:

  • Private Medical Insurance
  • Private Pension Scheme
  • 25 days holiday a year increasing to 30 days
  • Enhanced Maternity, Paternity & Adoption Leave
  • Employee Referral Scheme
  • Learning and development; free courses and industry recognised qualifications
  • Friends & Family Hospital Discounts
  • NHS Blue Light Discount Card
  • Plus much more

For more information or for an informal chat around this role please contact lee.smith@circlehealthgroup.co.uk

#CHGCAREERS 

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

This vacancy has now expired, and is not accepting any new applications. Please click here for more exciting opportunities within the Circle Health Group.