Customer Service Advisor - Helpdesk

This vacancy has now expired, and is not accepting any new applications. Please click here for more exciting opportunities within the Circle Health Group.

Location
BMI Business Services - Cheadle
Job Advert

Customer Service Advisor - Helpdesk

Full Time – Permanent

Circle Health Group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country. 

To quickly apply for this role please email: lee.smith@circlehealthgroup.co.uk

We have an opportunity for a Customer Service Advisor to join their team of staff in the Credit Control department based in Cheadle, Cheshire.

This is a Full time role for 37.5 hours a week. 

Applicants should meet the following criteria:

  • High volume account experience would be an advantage
  • Knowledge of the health sector would be an advantage but not essential
  • Customer service experience essential

Duties of this role include:

  • As a member of the BMI Business Services (BBS) team you will primarily be responsible for providing a high level of customer service, through taking patient payments, answering patient enquiries and working with other departments to resolve any outstanding queries.
  • Reporting to a member of the Credit Control management team, the Business Services Associate is responsible for liaising with our patients, the raising of queries and processing of payments.
  • Excellent telephone manner and written skills
  • Providing excellent customer service whilst managing a high level of enquiries
  • Resolving queries whilst on the telephone or raising them with the necessary department
  • Ability to work within a fast moving team
  • Adapt well to change

Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.

Salary & Benefits:

Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:

  • Private Medical Insurance
  • Private Pension Scheme
  • 25 days holiday a year increasing to 30 days
  • Enhanced Maternity, Paternity & Adoption Leave
  • Employee Referral Scheme
  • Learning and development; free courses and industry recognised qualifications
  • Friends & Family Hospital Discounts
  • NHS Blue Light Discount Card
  • Plus much more

Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

This vacancy has now expired, and is not accepting any new applications. Please click here for more exciting opportunities within the Circle Health Group.