Patient Liaison Officer

Location
Woodlands Hospital - Darlington
Job Advert

The Woodlands Hospital in Darlington is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

Up to £24,000 plus benefits.

This is a Full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Applicants should meet the following criteria:

  • Proven influencing/sales skills
  • Numeric
  • Proficient in MS Outlook, Excel and Word
  • Excellent command of the English language, both written and verbal
  • Excellent telephone manner and interpersonal skills
  • Competent in all computer programmes including excel and word.
  • Previous experience in customer service and being used to working in a fast paced, target driven environment.
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Duties of this role include: 

  • To convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets
  • To ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
  • To facilitate necessary access times and information required for patients to convert to procedure
  • To appropriately influence patients to choose Circle Health Group for their procedure

Salary & Benefits:

Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:

  • Private Medical Insurance
  • Private Pension Scheme
  • 25 days holiday a year increasing to 30 days
  • Enhanced Maternity, Paternity & Adoption Leave
  • Employee Referral Scheme
  • Learning and development; free courses and industry recognised qualifications
  • Friends & Family Hospital Discounts
  • NHS Blue Light Discount Card
  • Plus much more

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy