Customer Services/Helpdesk Advisor

Location
CHG Business Services - Cheadle
Job Advert

Customer Services Advisor

Full Time – Permanent

Circle Health Group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for a Customer Services Advisor to join their team of staff in the Credit Control department based in Cheadle, Cheshire.

This is a Full time role for 37.5 hours a week. 

Applicants should meet the following criteria:

  • High volume account experience would be an advantage
  • Knowledge of the health sector would be an advantage but not essential
  • Customer service experience essential

Duties of this role include:

  • As a member of the BMI Business Services (BBS) team you will primarily be responsible for providing a high level of customer service, through taking patient payments, answering patient enquiries and working with other departments to resolve any outstanding queries.
  • Reporting to a member of the Credit Control management team, the Business Services Associate is responsible for liaising with our patients, the raising of queries and processing of payments.
  • Excellent telephone manner and written skills
  • Providing excellent customer service whilst managing a high level of enquiries
  • Resolving queries whilst on the telephone or raising them with the necessary department
  • Ability to work within a fast moving team
  • Adapt well to change

Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 25 days holiday per year + bank holidays, increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
  • Non-contributory life insurance
  • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
  • Access to resources, tools and services to support your wellbeing
  • Employee recognition programmes
  • Industry leading training and development opportunities

…and much more!

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy