Helpline Advisor (Bank)

National Enquiry Centre - Glasgow
Job Advert

Helpline Advisor 

Bank Position

Salary £9.50 per hour

Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.

Due to continued growth of Circle Healthcare’s National Enquiry Centre, we are looking for motivated individuals to join our team.

We have an opportunity for Bank Helpline Advisors to join our team of staff in the National Enquiry Centre. We are based in Hillington with great transport links from the M8 and to Glasgow City Centre.

This is a Bank role. The role holder will be required to cover a flexible shift pattern.  Hours of Business (08:00-20.00 Monday to Friday & Saturday and Sunday 09.00 -17.00).  Working from home MAY BE available once training has been completed, a flexible working request will be required to be submitted and this is at discretion of the Manager.

This Bank role salary is £9.50 per hour.

These bank positions are a great opportunity to utilise and develop existing skills in a contact centre environment. You will be the first point of contact for our patients, dealing with general enquiries and arranging appointments for them to see our consultants within Circle’s network of hospitals, a network which is the largest in the UK.

Preferred candidates should have contact centre experience.  Our Customer Experience is at the heart of what we do here at Circle Healthcare.   Therefore, our preferred candidates should have the passion to succeed in a customer focused environment. 

In return you can expect…

  • Hours of Business (08.00-20.00 Monday to Friday & Saturday/Sunday 09.00 -17.00)
  • Hybrid working available after completion of training
  • Free parking
  • Regular fun charity days

(All subject to successful completion of initial probation period)

If you are committed to delivering excellence in customer care and the above benefits are attractive to you, we would be delighted to hear from you.  

Please see attached role profile for more info on the role and to be considered for the role, please complete our online application form

Salary & Benefits:

Circle Health Group Healthcare offers a competitive hourly rate of £9.50. 

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: