Overview

Business Services Associate
Circle Business Services - Cheadle
37.5 Hours & Permanent
Salary: Up to £24,687.00 per year (depending on level of experience, training and qualification)

We have an opportunity for a Business Services Associate to join the Helpdesk team within our Credit Control department

This is a full time role for 37.5 hours a week with a Monday-Friday, 09:00-17:00 work shift pattern.

Duties of this role include:

• Handling inbound calls from patients, taking their payments and resolving their queries as necessary
• Providing excellent customer service whilst managing a high level of enquiries
• You support change and the review of business services processes to improve overall efficiency.
• You ensure compliance with statutory and group obligations, as well as company policy.
• You undertake any necessary filing and document management.

Applicants should meet the following criteria:

• Strong technology and telecommunications skills to be able to enter, report, store and manage data accurately and efficiently.
• Strong customer service and interpersonal skills, with tact and diplomacy to be able to manage difficult situations.
• Strong team skills, able to support peers in the delivery of personal, team and organisational goals.
• Good numeracy, literacy and communication skills to be able to check data, identify common issues and communicate errors and problems.
• Motivation to implement/deliver on time to quality standards, with strong ability to prioritise tasks effectively.
• Ability to stay calm and work efficiently under pressure.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy