Overview

IT End User Computing Engineer
Full Time - Permanent

Location: Hillington, Glasgow (Must be able to travel to offices for training)

Salary: Up to £39,000.00 per annum (depending on level of experience, training and qualification)

We have an opportunity for an IT End User Computing Engineer  to join their team of staff in the IT department based in our offices in Hillington, Glasgow.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8-4, 9-5, 10-6.

Duties of this role include: 

• Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
  Resolve EUC issues and escalations within defined timescales
  Ensure that all work is properly logged and prioritised
  Resolution of EUC-related incidents and problems
  Out of hours support where necessary
  Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
  Configuration, support and development of secure EUC platform
  Support the delivery of major EUC projects and change programmes
  Follow and develop processes within your team
  Travelling to sites when required
• Sufficiently support the Service Desk to ensure that SLAs are met
  Ensure all phases of project work are documented to encourage knowledge transfer
  Be the key liaison between the IT Service Desk and the IT SD EUC Team

Applicants should meet the following criteria:

• Good (3+ years) experience in End User Computing role or Desktop Support role within a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ different locations)
  Good (3+ years) experience in EUC technologies such as, group policy management, Windows 7/10, Physical hardware, Active Directory, Office 365, Programming/Scripting, Mobile Device Management, Desktop/Application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNC)
  Some (1+ years) experience in image design and deployment technologies
  Some (1+ years) experience in vendor patching and patching technologies (Microsoft, 3rd party)
• Excellent verbal and written communication and interpersonal abilities
  Demonstrated abilities to set personal objectives that support the business/team’s goals and personal motivation to deliver results

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Life insurance
• One paid charity/volunteer day per year
• Extensive rewards and voluntary benefits including blue light card
• Free wellbeing services
• High Value Employee Referral Scheme
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. 

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy