- Closing date29/09/2024
- HoursFull time
- Role TypePermanent
Overview
Operations Lead
Circle Integrated Care - Bedford
37.5 Hours & 12 Month Fixed Term
Salary: Up to £40,000.00 per year
Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group is proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.
This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern, this is a fixed term cover for maternity leave, with a maximum duration of 12 months.
Applicants should meet the following criteria:
Qualifications and Previous Experience
- Evidence of good standard of general education
- Previous experience of operational management of teams, including experience in the healthcare sector
- Experience of delivering high performing operations
- Demonstrable experience of working in a patient/customer service environment
- Demonstrable experience of handling complaints and dealing with difficult patients/customers
- Extensive supervisory and line management experience
- Previous use of SystmOne or similar Patient Administration Software
- Experience of Stakeholder management, including representation of
Operational services within CCG forums
- University level education
- Helpdesk/ Customer Service/ Call centre experience
- Oversight of operations supporting multiple clinical specialities
Duties of this role include:
- To be responsible (through deputies) for the effective delivery of the CIC Operation including meeting all KPIs and contractual requirements.
- To oversee the Operations team, including direct management responsibility for designated staff. Direct reports includee Pathway Manager, Customer Services Manager, Patient Administration Manager and Scheduling Manager.
- Support the Head of Operations and Clinical Leads in the operation and efficient and effective management of the service, supporting continuous improvement and development for growth.
- To provide operational leadership, expertise and support to the hubs to ensure they deliver excellent patient care in line with the identified metrics in the Quality Quartets.
- To develop and implement operational policies, procedures and processes which support excellent patient care pathways, and ensure these are adhered to.
- Take the lead in ensuring the sustained delivery of operational targets by supporting capacity and business planning.
- Facilitate the involvement of clinicians and the public, to ensure patients have better access to services according to need.
Please refer to additional job description for a more extensive overview of what this role entails.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
Interested?
Apply for this job
- Closing date29/09/2024
- HoursFull time
- Role TypePermanent
Overview
Operations Lead
Circle Integrated Care - Bedford
37.5 Hours & 12 Month Fixed Term
Salary: Up to £40,000.00 per year
Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group is proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.
This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern, this is a fixed term cover for maternity leave, with a maximum duration of 12 months.
Applicants should meet the following criteria:
Qualifications and Previous Experience
- Evidence of good standard of general education
- Previous experience of operational management of teams, including experience in the healthcare sector
- Experience of delivering high performing operations
- Demonstrable experience of working in a patient/customer service environment
- Demonstrable experience of handling complaints and dealing with difficult patients/customers
- Extensive supervisory and line management experience
- Previous use of SystmOne or similar Patient Administration Software
- Experience of Stakeholder management, including representation of
Operational services within CCG forums
- University level education
- Helpdesk/ Customer Service/ Call centre experience
- Oversight of operations supporting multiple clinical specialities
Duties of this role include:
- To be responsible (through deputies) for the effective delivery of the CIC Operation including meeting all KPIs and contractual requirements.
- To oversee the Operations team, including direct management responsibility for designated staff. Direct reports includee Pathway Manager, Customer Services Manager, Patient Administration Manager and Scheduling Manager.
- Support the Head of Operations and Clinical Leads in the operation and efficient and effective management of the service, supporting continuous improvement and development for growth.
- To provide operational leadership, expertise and support to the hubs to ensure they deliver excellent patient care in line with the identified metrics in the Quality Quartets.
- To develop and implement operational policies, procedures and processes which support excellent patient care pathways, and ensure these are adhered to.
- Take the lead in ensuring the sustained delivery of operational targets by supporting capacity and business planning.
- Facilitate the involvement of clinicians and the public, to ensure patients have better access to services according to need.
Please refer to additional job description for a more extensive overview of what this role entails.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
