Overview

Patient Liaison Officer
The Ross Hall Hospital                 
37.5 Hours & Permanent
£23,166.00 + Benefits

The Ross Hall Hospital in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

The Patient Liaison Officer role involves assisting patients with self-pay queries from their initial consultation to treatment. Numeric skills are required to generate an appropriate quote for the patient after their consultation from the information provided by the consultant/medical secretary.

Exceptional interpersonal skills are vital for thoroughly discussing self-pay options with patients and promptly addressing any inquiries or concerns they may raise.

Applicants should meet the following criteria:

• Proven influencing/sales skills
• Numeric
• Proficient in MS Outlook, Excel and Word
• Excellent command of the English language, both written and verbal
• Excellent telephone manner and interpersonal skills

Duties of this role include:

• To convert appropriate self-pay enquiries and consultations to self-pay procedures within CHG against pre-agreed targets
• To ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
• To facilitate necessary access times and information required for patients to convert to procedure
• To appropriately influence patients to choose CHG for their procedure

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

loren.burleigh@circlehealthgroup.co.uk