Business Services Associate (Bank)

Location
CHG Business Services - Cheadle
Portfolio Role Profile Upload
RoleprofileAccountsPayableBSA.doc
Job Advert

Business Service Advisor / Helpline Advisor / Customer Service Advisor / Inbound Call Centre Agent / Business Services Associate

Circle Health group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for a Customer Services Advisor to join their team of staff in the Credit Control department based in Cheadle, Cheshire.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Applicants should meet the following criteria:

  • High volume account experience would be an advantage
  • Knowledge of the health sector would be an advantage but not essential
  • Customer service experience
  • Good communication skills
  • Experience using excel, spreadsheets and a variety of applications and systems
  • Good attention to detail and accuracy
  • Flexible approach to tasks

Duties of this role include:

  • As a member of the CHG Business Services (CBS) team you will primarily be responsible for providing a high level of customer service, through taking patient payments, answering patient enquiries and working with other departments to resolve any outstanding queries.
  • Reporting to a member of the Credit Control management team, the Business Services Associate is responsible for liaising with our patients, the raising of queries and processing of payments.
  • Excellent telephone manner and written skills
  • Providing excellent customer service whilst managing a high level of enquiries
  • Resolving queries whilst on the telephone or raising them with the necessary department
  • Ability to work within a fast moving team
  • Adapt well to change

Salary & Benefits:

Circle Health Group Healthcare offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy